Refund policy

Shipping & Delivery

At Luminous Lime, we are committed to delivering a seamless shopping experience while offering exclusive, high-fashion pieces sourced from US-based boutique brands.

Order Processing Time

Orders are processed within 1–2 business days (excluding weekends and holidays). Once shipped, you will receive a confirmation email with tracking details.

Shipping Methods & Delivery Timeframes

We ship within the United States using trusted carriers such as USPS.

  • Standard Shipping: 5–10 business days
  • Delivery times may vary depending on supplier and product availability

Shipping Rates

✅ FREE Standard Shipping on all orders — no minimum required.

Multiple Shipments

Items may ship separately depending on supplier availability. Each shipment will have its own tracking number.

Delays

Shipping times may vary due to supplier handling, demand, or carrier delays. We appreciate your patience and understanding.

Returns & Refunds

At Luminous Lime, we partner with boutique suppliers who maintain high standards for quality and craftsmanship. As such, our return policy aligns with our suppliers’ guidelines.

Return Window

Return requests must be submitted within 7 business days of delivery.

Return Eligibility

Not all items are eligible for return. Return acceptance depends on the specific brand’s policy.

Returns may be accepted under the following conditions:

  • The item is incorrect, damaged, or defective, OR
  • The item is eligible under the supplier’s return policy

Return Conditions

To qualify for a return:

  • Items must be unworn, unaltered, and in original condition
  • All original tags and packaging must be included
  • Items must be free of stains, perfume, or signs of wear
  • Returns must be shipped using the provided return label (when applicable)

Non-Returnable Items

  • Items marked as final sale or non-returnable by the supplier
  • Bodysuits, lingerie, swimwear, jewelry, and beauty products (for hygiene reasons)
  • Any item that does not meet return conditions

Return Shipping

  • Return shipping costs are typically the customer’s responsibility
  • In some cases, suppliers may offer free return shipping, depending on their policy
  • Original shipping fees (if any) are non-refundable

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 business days of delivery with photos. We will work with the supplier to resolve the issue promptly at no cost to you.

Refund Processing

Once your return is received and inspected by the supplier:

  • Refunds will be issued to the original payment method
  • Please allow 5–10 business days for processing

How to Start a Return

To initiate a return, please email sales@luminouslime.com within the 7-day window with:

  • Order number
  • Item(s) you wish to return
  • Reason for return
  • Photos (if item is damaged or incorrect)

Our team will review your request in accordance with supplier policies and provide return instructions.

Important Notes

  • Not all brands accept returns; eligibility varies per product
  • Return requests submitted after 7 business days may be declined
  • Returns sent without approval or outside of provided instructions may not be accepted
  • Please contact us before initiating any disputes—we are here to help resolve issues quickly

Our Commitment

Luminous Lime is dedicated to offering distinctive, boutique fashion that reflects individuality, quality, and a sense of belonging. By supporting our collections, you are also supporting independent US-based brands and their craftsmanship.