Refund policy
Return & Refund Policy Last updated: June 2026
30-Day Return Window We accept returns within 30 days of the delivery date. Items must be in original, unworn condition with tags attached and in their original packaging.
How to Initiate a Return Email us at sales@luminouslime.com with your order number and reason for return. We'll respond within 1–2 business days with next steps.
Return Conditions
- No return label fee
- No restocking fee
- Final sale items are not eligible for return
- Items that are worn, washed, damaged, or missing tags will not be accepted
Refunds Once your return is received and inspected, your refund will be issued automatically to your original payment method. Please allow 5–10 business days for the refund to appear depending on your bank or card issuer.
Exchanges We do not offer direct exchanges at this time. To get a different size or style, return your original item for a refund and place a new order.
Defective or Incorrect Items If you received a damaged, defective, or wrong item, contact us at sales@luminouslime.com within 7 days of delivery and we'll make it right at no cost to you.
Order Cancellations Orders can be canceled within 24 hours of placement. After that, the order may already be in processing with our fulfillment partners and cannot be canceled. In rare cases where a supplier is unable to fulfill your order, you will be notified and issued a full refund automatically.
International Orders Return shipping for international orders is the responsibility of the customer unless the item is defective or incorrect. Customs duties and taxes paid at the time of delivery are non-refundable.
Our Commitment
Luminous Lime is dedicated to offering distinctive, boutique fashion that reflects individuality, quality, and a sense of belonging. By supporting our collections, you are also supporting independent US-based brands and their craftsmanship.